Technical Support

√   Provide solutions according to different customers' requirements.

√   Provide comprehensive and professional technical training on instructions and maintenance to customers.

√   We promise to offer free consulting in 7×24 hours mode to solve the problems found in practice.

Marketing Support

√   Every year TONGYI heat pump invests in global marketing to help improve the brand awareness of our heat pumps in local areas

√   According to the seasons and customers' demands, the company provides 

     corresponding promotion strategies to help re-sellers explore more sales opportunities.

√   Provide complete sales tools, including catalogues, flyers, product images, etc.

√   Strictly implement the management policy of distributors/resellers based on our mutual

     contracts.

Training

Regular training is conducted twice per year and more regular training is conducted online for product or technical training with our customers. Once our customer meet a problem with the heat pump, we are able do the online guidance & training.  

Remote service

With IoT technology, we can check the heat pump status remotely. When there is fault occurs, it is easy for us to check the product information and give the immediate support to our customers.

With OTA（update over air） technology, If there is any error happens on the software, we can do the remote service by updating the software online. And when the software has a new version with function upgraded,as long as we got your permission, we can update the software remotely. 

Pre-sales service

Just tell us your questions or needs, we hope to provide you with satisfactory answers and solutions by professional knowledge. Our service and support teams are ready and eager to help. They will guide your choice or tailor the most suitable solution for you, so the fit is the best to your needs. Our R&D will support you on finding the right fit and engineering design.

Sales service

Our sales team will keep in touch with you and will follow up the production schedule to make sure your products can be shipped on time.

After-sales service

If you still have any questions or are in dire need of help, our service and support team may be quickly reached through our remote support system. We are striving for building a service & support center near your location, if there is not one there. Besides our above mentioned services, all of our heat pumps are provided limited warranty. Spare parts are free of charge and are provided with shipment